Digital Services and Products

16i help organisations and enterprises of all sizes to run agile business processes at any stage within the lifecycle from front office to back office. These solutions have become central to so many organisations and represent high return on investment due to a plethora of factors from reduced staffing costs to a massive reduction in processing errors.

Digital technologies when combined with our experience and innovation and then implemented in a scalable way allow companies to increase efficiently and deliver more.

These digital products and services come in many guises; anything from portals to companion apps, entire business process solutions to optimised ecommerce solutions.

Typical steps involve designing for the entire customer lifecycle and user experience, especially when bridging gaps in long-term, sometimes highly complex, experiences. Then planning for customisation and personalisation to enhance the experience and then map the product ecosystem. The final part is the implementation.

16i created our new Freeman Homes & Retirement Living website and we have been delighted with the end result, so much so that they have now started work on a second website for us for our corporate division MF Freeman! They are always very quick to respond and nothing is too much trouble. 16i are a pleasure to work with and we would have no hesitation in recommending them to anyone who is looking for a professional, friendly and high quality service.

Jo Stewart, Marketing Executive, MF Freeman Group